We Let the Dogs Out, LLC
Effective Date: 12/1/2025
We Let the Dogs Out, LLC (“we,” “us,” or “our”) is committed to protecting the privacy of clients, prospective clients, website visitors and their beloved pets. This Privacy Policy describes how we collect, use and share your information, and outlines your rights under Connecticut law.
By using our website, submitting forms, or engaging with our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide safe, reliable and personalized pet-care services and may collect the following types of information when you interact with our website:
A. Information You Provide to Us
This may include:
- Name
- Email address
- Phone number
- Home and service addresses
- Pet details you voluntarily submit (breed, age, temperament, medical info, routines, etc.)
- Emergency contact information
- Payment details (processed securely by third-party providers)
- Information submitted through forms, surveys, or client portals
Sensitive Data Notice (CTDPA):
If you provide pet behavior notes, home access details (keycodes, alarm info), or medical/health-related notes that may relate to your household or pets, we treat this information as sensitive and use it only as needed to deliver requested services. We do not process sensitive data for secondary purposes without your consent.
B. Automatically Collected Information
We may collect:
- IP address
- Browser type and device information
- Pages viewed and actions taken
- Date and time of visit
- Website interaction analytics (via cookies and similar tools)
- Referral sources
C. Cookies & Tracking Technologies
We may use cookies, tags, pixels and similar tools to:
- Enhance your browsing experience
- Remember your preferences
- Analyze website traffic and performance
Visitors can manage cookie preferences through browser settings.
2. How We Use Your Information
We may use the information collected to:
- Provide and manage pet-care services, including dog walking, pet sitting, training and related services
- Respond to inquiries and client requests
- Schedule consultations and services
- Communicate with you about appointments, updates or questions
- Manage client accounts
- Process payments (via third-party processors such as Stripe)
- Improve website performance and user experience
- Send updates, newsletters or marketing communications (you can opt out anytime)
- Maintain internal records and ensure quality of service
- Comply with legal and regulatory requirements
We do not sell personal data and do not engage in targeted advertising using sensitive information. (We will never sell your personal information.)
3. How We Share Information
We may share information only with trusted third parties who support our operations:
- Time To Pet (TTP): Scheduling, client portal, visit notes
- Go High Level (GHL): Client communication, CRM, forms
- Stripe or other processors: Payment handling
- Email/newsletter service platforms
- Employees or consultants who require access to perform scheduled services
- Legal authorities when required by law or to protect our rights and safety
We share only what is necessary and expect the same level of confidentiality from all third-party partners. All partners are expected to meet CTDPA-aligned privacy and security standards.
4. Your Rights Under Connecticut Law (CTDPA)
Residents of Connecticut have the right to:
- Confirm whether we are processing your personal data
Upon request, we will confirm whether we hold your information.
- Access your data
You may request a copy of the personal data we have collected about you.
- Correct inaccuracies
You may request corrections to your personal information.
- Delete personal data
You may request deletion of data we collected from you.
- Obtain your data in a portable format
We will provide your information in a commonly used, machine-readable file upon request.
- Opt out of:
- Targeted advertising
- Sales of personal data
- Profiling that may result in legal or significant effects
While we do not sell data or use profiling, you may opt out of any marketing communications at any time.
Exercising Your Rights
You may submit a request by contacting:
info@thedogsout.com
(203) 710-2037
We will respond within the timeframes required by CTDPA.
5. Data Security
We implement and use reasonable administrative, technical and physical safeguards to protect your personal information, including secure platforms for scheduling and payment processing. While no online system is 100% secure, we are committed to maintaining industry-standard practices to protect all client and pet-related information/data.
6. Data Retention
We retain personal data only as long as needed to:
- Provide services;
- Maintain accurate business records; or
- Comply with legal obligations.
When data is no longer needed, it is securely deleted.
7. Third-Party Links
Our website may include links to external websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before sharing your information.
8. Children’s Privacy
Our site and services are not directed to children under 13, and we do not knowingly collect information from anyone in that age group.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of the site after updates means you accept the revised policy.
10. Contact Information
For questions, concerns, or privacy requests, please contact:
We Let the Dogs Out, LLC
